Exchanges and Returns
When you’re happy, we’re happy. Life is Good stands behind the quality of the products sold at Jake by the Lake and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, return your merchandise by following the steps below. You can return your order for a refund within 30 days of your purchase.
Simply mail your product back to us at:
Jake by the Lake, 14 Bedford St., Box 424, Westport, ON K0G1X0
Exchange shipping is the responsibility of the customer.
Merchandise must be unused, unworn and in good condition.
No refunds will be given without a receipt.
Only items purchased through jakebythelake.com may be returned to our online warehouse.
Refunds are for merchandise values only. Sale items are considered "final sale".
We will do our best to process your return or exchange within 7 business days after receipt.